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Listen "US call centre bill threatens Philippines’ US$30 billion outsourcing boom"
Episode Synopsis
As dusk settles over Angeles City, Justin Cunanan prepares for another long night. While the rest of the Philippines sleeps, he joins millions of his compatriots powering a global industry that is now facing threats from both Washington and Silicon Valley.
For the next nine hours, the 33-year-old will field customer service calls for a company based in the United States.
The night shift is gruelling, but for Cunanan, who previously worked in hospitality, the benefits of a business process...
For the next nine hours, the 33-year-old will field customer service calls for a company based in the United States.
The night shift is gruelling, but for Cunanan, who previously worked in hospitality, the benefits of a business process...
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