How did a CFO with a non-clinical background revolutionize care outcomes for a 140-year-old IDD nonprofit? In this episode, Toni Pergolin, CEO, Bancroft, talks with Mike Valentine, CEO, Netsmart, about her unexpected journey from changing budgets to changing lives. Learn the financial and strategic planning measures that took her organization from a struggling intuition to an innovative industry leader. Best of all, discover how the right business decisions benefit everyone from consumers to staff to communities. Come away with an understanding of:The importance of focusing on key initiatives before you allow yourself to growHow to create the right strategic plan––and implement it as a team Why technology is crucial for innovation, care, and your bottom lineKey guidelines for operating a Human Services nonprofit, and the importance of community relationships to the well-being of your consumers. If you want to hear more episodes like this one, look for the Netsmart CareThreads podcast on Apple Podcasts, Google Podcasts or wherever you get your podcasts.

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