Navigating the Customer Experience

Navigating the Customer Experience

Por: Yanique Grant, Customer Experience Strategist, Entrepreneur
Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
122 episodios disponibles

Latest episodes of the podcast Navigating the Customer Experience

Mostrando página 5 de 7

186: Transforming BPOs into Profitable Value Centers with Romaine Piper 02/05/2023
185: The Importance of Proactive Communication and Response Time in Field Services with Brad Hawkins 25/04/2023
184: The Power of FABS Leadership: Matching the Right Leader to the Right Time with Robert Jordan 18/04/2023
183: The Future of Customer Communication with Matt Swain 11/04/2023
182: The Power of Customer Loyalty: Why Existing Customers Are Our Top Priority with Tim Attinger 31/03/2023
181: The Art of Off-Boarding: Strategies for a Fantastic Experience with Tony Sternberg 21/03/2023
180: The Importance of Being Responsive with Yanique Grant 07/03/2023
179: Building that Magical Employee and Customer Journey for Success with Sarah Diegnan 20/12/2022
178: The Power of Video in Resolving Customer Matters with Rama Sreenivasan 13/12/2022
177: Understanding the True Role of People and Culture to Build Successful Teams with Amanda Ono 06/12/2022
176: Hyper-Focused Personalization for a Fantastic Customer Experience with Andrew Wolgemuth 29/11/2022
175: CX Design for a Better Employee and Customer Experience with Justin Zalewski 22/11/2022
174: Business and Leadership Re-Defined with Brad Sugars 25/10/2022
173: Using Data and Surveys to Better Understand Human Behaviour Drivers with Sanja Licina 27/09/2022
172: Developing Easy to Use Digital Solutions and Building Employee Engagement with Art Harrison 30/08/2022
171: How To Tap Into Your Authentic Self – Rediscovering and Redefining YOU with Dr. Fred Moss 10/08/2022
170: A True Guide to Navigating and Being Successful as a Real Estate Agent with Laura Stewart 26/07/2022
169: Navigating and Developing a Winning Communications Strategy with Matt Swain 14/06/2022
168: Understanding the Importance of the User Experience with Andrew Ou 31/05/2022
167: Blockchain Adoption and It’s Impact on Customer Experience with Jason Ten-Pow 17/05/2022
« Primera ‹ Anterior 1 ... 3 4 5 6 7 Siguiente › Última »
© 2003-2026 ZARZA | AHEAD OF OUR TIME
privacy policy
In God we trust In God we trust
PreSales Questions? Click Here
or call our toll-free line at +1-888-5002068 Miami, Florida, USA