Navigating the Customer Experience

Navigating the Customer Experience

Por: Yanique Grant, Customer Experience Strategist, Entrepreneur
Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
122 episodios disponibles

Latest episodes of the podcast Navigating the Customer Experience

Mostrando página 4 de 7

206: Customer-Centric Evolution: Marrying Marketing with Seamless Service with CJ Stratte 11/10/2023
205: Empathetic Marketing: The Power of Radical Vulnerability, Empathy, and Transparency with Kat Kennan 03/10/2023
204: Harnessing Personal Energy: The Power Barometer in Work and Life with Josefine Campbell 26/09/2023
203: From Food Runner to eCommerce Tycoon: The Anatoliy Journey of Perseverance, Purpose, and Scaling Success with Anatoliy Labinskiy 19/09/2023
202: Unlocking Patient-Centric Care: The Transformative Power of Conversational AI in Healthcare with Leslie Pagel 12/09/2023
201: Creating Authentic Customer Connections in a Digital World: The Power of Integrating Empathy and Technology with Tom Martin 29/08/2023
200: Creating Employee Advocates: Nurturing Remarkable Retention in a Remote-Driven World with Joey Coleman 22/08/2023
199: Optimizing E-commerce Customer Experiences: Consistency, Content, and Consumer Trends with Randy Mercer 15/08/2023
198: Unlocking Customer Experience Excellence - The Intersection of AI and Human Touch with Peter Mullen 08/08/2023
197: Unlocking the Power of AI: Revolutionizing Conversion Optimization and Personalization for Online Shopping! with Eric Melchor 02/08/2023
196: Unleashing the Power of AI in Customer Support: Transforming the Future of Service Experience with Declan Ivory 25/07/2023
195: Mastering Customer Experience and Building a High-Performing Marketing Team with Nathan Yueng 04/07/2023
194: Personalization, Data and the Future of Customer Engagement in Banking and Financial Services with Rich Edwards 28/06/2023
193: Storytelling Techniques Unleashed - Mastering the Art of an Emotional Connection with John Livesay 20/06/2023
192: Harnessing Technology and Empathy: Creating Exceptional Experiences in the Insurance Industry with Saira Taneja 13/06/2023
191: Personalization and Emotional Connection: How AI is Shaping Customer Loyalty and Satisfaction with Zack Wenthe 06/06/2023
190: Building Purpose-Led Brands: Creating Seamless Customer Experiences and Communicating Values with Richie Jones 30/05/2023
189: Unlocking Financial Freedom: Building Wealth and Overcoming Obstacles with Jim Oliver 23/05/2023
188: Customer-Centric Innovation: Solving Problems by Thinking Outside the Box with Lisa Levy 16/05/2023
187: Trust Signals: Key to Customer Experience Decisions with Scott Baradell 09/05/2023
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