Navigating the Customer Experience

Navigating the Customer Experience

Por: Yanique Grant, Customer Experience Strategist, Entrepreneur
Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
122 episodios disponibles

Latest episodes of the podcast Navigating the Customer Experience

Mostrando página 2 de 7

246: Transforming Customer Experience with Data and Digital First Strategies with Andrew Carothers 08/10/2024
245: Navigating Life's Journey: Balancing Mind, Body, and Spirit for Personal and Professional Success with Rusty Rueff 03/10/2024
244: From Service to Software: Creating a Customer-Centric Knowledge Base with KnowledgeOwl with Marybeth Alexander 25/09/2024
243: Building Strong Cultures and Empowering CEOs: Insights from Bob Carrothers 17/09/2024
242: Mastering Geofencing for Small Business Growth with Ernesto Cullari and Barbara Wardell 11/09/2024
241: Mastering Sales Through Customer-Centric Mindsets: Insights from Alan Versteeg 03/09/2024
240: Elevating Customer Experience: Neil Leyland on AI, Machine Learning, and Transforming Contact Centers with Neil Leyland 27/08/2024
239: Navigating Burnout, Building Resilience, and Fostering Relationships for Success with Dr. Eric Recker 20/08/2024
238: Mastering Software Reliability with Daniel Ruby 13/08/2024
237: Empathy and Innovation in Customer Success with Irina Vatafu 07/08/2024
236: Elevating Client Relationships: The Power of Thoughtfulness, Kindness, Caring and Empathy with Richard Weylman 30/07/2024
235: Unveiling the Trends from Broadridge's 6th Annual CX and Communications Consumer Insight Survey with Debbie Miglaw 24/07/2024
234: Transforming Customer Experience: Joel Passen on AI, Innovation, and Leadership with Joel Passen 09/07/2024
233: Practical Frameworks and Future Insights for Elevating Customer Experience with Alan Williams and Dave Stubberfield 25/06/2024
232: Embracing Technology and Human Connection in Customer Experience with Vaishali Dialani 18/06/2024
231: Data-Driven Sales Excellence: Insights from 'Data and Diagnosis-Driven Selling' with Robert Scarperi 21/05/2024
230: Strategies for Customer Success and Retention with Rachel Stanley 14/05/2024
229: Embracing Change and Mastering Entrepreneurship: Insights from Editor-in-Chief of Entrepreneur Magazine with Jason Feifer 23/04/2024
228: Decoding the 5 C’s of Effective Communication: Insights from a Relational Intelligence Expert with Steve Cockram 16/04/2024
227: Exploring the Spectrum of Leadership: From Visionary Insights to Introverted Strengths with Darby Vannier 09/04/2024
« Primera ‹ Anterior 1 2 3 4 ... 7 Siguiente › Última »
© 2003-2026 ZARZA | AHEAD OF OUR TIME
privacy policy
In God we trust In God we trust
PreSales Questions? Click Here
or call our toll-free line at +1-888-5002068 Miami, Florida, USA