In this powerful conversation, Rob sits down with firefighter/paramedic Megan Funk to tackle one of the fastest-growing challenges in emergency services—mental health calls. Megan shares her path into the fire service, the increasing frequency of psychiatric emergencies, and how her department is adapting through hands-on EMS training and a renewed focus on compassionate care. Together, they explore the real-world struggles of patients in crisis, the importance of de-escalation techniques, and how empathy, training, and advocacy can transform how first responders approach mental health. This episode is a call to action for every responder to lead with understanding—and to break the stigma, one call at a time.

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