It is important for businesses to consistently evaluate and elevate the experience their clients or customers receive when they interact with them. As a client or customer, we want an easy and convenient experience. As a business, it is our responsibly to ensure the encounter is positive. So, if a client experience is just okay, is that okay? Join us as we unpack this question and explore the role innovation can have in the client experience. Resources: Please send comments, questions, and feedback to: [email protected] Please send First Friday Feedback submissions to: [email protected]

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