Hearing the phrase "I'll Take Care Of It" is comforting when you are in a crisis, but it's the actions following this mantra that bring genuine reassurance. By promptly delivering on the promises you make to your clients, you will lay the foundation for relationships built on trust and confidence. As the last third of the year begins, we challenge you to evaluate the delivery of your company's services through the eyes of your clients. Listen as we discuss how establishing a pattern of reliability and exceptional service can lead to brand loyalty in your client relationships. Resources: Otis Jones III, Accredited Advisor of Insurance: http://matrixins.com/index.php/about-us/bios/ Please send comments, questions, and feedback to: [email protected] Please send First Friday Feedback submissions to: [email protected]

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