In this week's episode, Phil shares a colleague's experience of a dramatic and sudden change in his business.  The reasons for the change share common themes from which we can all learn and grow.    Technology allows us to develop systems and routines in our business which helps to ensure faithful and consistent execution of relationship best practices.  However, what good is a system without a genuine desire to connect with authenticity.   Join us in the challenge to engage on a deeper level and become the people that others seek as a thought leader, mentor, confidant and coach. Resources: Please send comments, questions, and feedback to: [email protected] Please send First Friday Feedback submissions to: [email protected]

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