At the heart of every healthcare leader lies a passion for listening. True listening serves as the connection between a patient-provider relationship. It's more than the exchange of words; it embraces emotions, fears, and hopes that patients hold. In this episode, Don Antonucci, CEO of Providence Health Plan, dives deep into the topic. He shares that when healthcare providers take the time to truly listen, a beautiful connection forms—a bridge between clinical expertise and the lived experiences of patients. This connection opens the door for trust, understanding, and partnership.

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