Nick talks to professional mediator Dr. Adar Cohen about how we can have difficult conversations more effectively.Here are some of the highlights from the conversations:The Farsi concept of TaroffThe psychology behind conflict avoidanceThe 3 main outcomes of difficult conversations: 1) Solution, 2) Plan, 3) UnderstandingAchieving deep understanding in conversationsThe elements of effective listeningOpen-ended questions vs. litigious questionsThe importance of uncovering “gem statements"How to prepare in advance for difficult conversationsHow to handle defensiveness in difficult conversationsThe importance of silence in difficult conversationsHow to be a good mediator for other peopleYou can learn more about Adar and his work here:AdarCohen.com (Website)Adar on Twitter3 Ways to lead tough, unavoidable conversations (TED Talk Video)How to have Difficult Conversations (Article)Get the newest Minds & Mics episodes as soon as they're releasedIf you enjoyed this episode of Minds&Mics and want to get notified whenever new episodes are released, you can join Nick's free weekly newsletter here →

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