Tonality accounts for 38% of all communication. The tone of your voice carries far more weight and emphasis than the words being used. There are 3 critical layers of tonality to focus on. Pitch, Volume, Pace. The unfortunate truth is that the majority of people focus on what they are saying and not how they are saying it. As many times as possible in a conversation, you need to match the energy of the other person’s tone so you can land on equal wavelengths. This will begin to create harmony with the other person, ultimately helping them make the decision to choose you over the competition.

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