The trades industry is evolving, and so is the way businesses handle customer interactions. Contact Center Pro is the latest innovation from ServiceTitan, designed to help businesses streamline communication, consolidate multiple instances, and integrate AI-driven call management.David Hoffman, Senior Director of Product Management at ServiceTitan, walks us through how Contact Center Pro simplifies operations by merging phone calls, SMS, chat, and AI-driven virtual agents into one seamless platform. From multi-tenant support to AI-powered customer service, David shares how this new tool is transforming call centers for businesses of all sizes.Join us as we discuss: [3:10] How Contact Center Pro will help call centers consolidate their comm flows[8:48] An exciting new Virtual Agent tool to help free up your CSRs[14:31] What KPIs businesses can expect to improve with Contact Center ProCheck out these resources we mentioned during the podcast:Contact Center ProContact Center Pro’s Universal Inbox FeaturesContact Center Pro’s Manager AssistYou can find this interview and many more by subscribing to Mastering ServiceTitan on Apple Podcasts, on Spotify, or here.Know a business that could use a bit of muscle from ServiceTitan? Refer them here!Listening on a desktop & can’t see the links? Just search for Mastering ServiceTitan in your favorite podcast player.Hosted on Ausha. See ausha.co/privacy-policy for more information.

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