Enjoying the Show? Share Your Experience!Pierre Bauzee, Founder of Beyond Satisfaction, joins MarketPulse: Pros and Pioneers to share his invaluable insights on building a high-calibre workforce in the hospitality and customer service sectors. With over a decade of experience managing operations at renowned luxury hotels like the Four Seasons George V and The Landmark London, Pierre reveals how quality-focused recruitment and continuous training are the keys to business success.In this episode, Pierre unpacks the difference between leadership and management, the power of hiring based on attitude and mindset, and how training your team impacts customer experience. He discusses why finding the right managers is crucial for consistency in customer service and how businesses often get hiring wrong by prioritising speed over quality.Pierre also shares his personal journey, including his unexpected move from France to the UK and how the challenges he faced shaped his entrepreneurial path. You'll hear surprising insights into how customer service excellence begins with happy employees and why recruiting for potential can often outshine experience.Whether you're in hospitality, retail, or any service-driven industry, this episode is packed with actionable advice that could transform your approach to recruitment and employee development.Want to know how to craft a workforce that champions your brand? Tune in and learn from Pierre's passion for people and dedication to quality.👉 Don’t miss the full episode! Subscribe now: https://www.youtube.com/@marketpulsepodcast?sub_confirmation=1Show LinksLinkedIn: https://www.linkedin.com/in/pierre-bauzee-233b058b Website: https://www.beyondsatisfaction.co.uk Thanks for listening!!You can catch us on all major podcast directories - New episode every Wednesday at 3pm UK time. Give us a subscribe to make sure you don't miss out!We're also on YouTube!If you want to feature as a guest, and you're either a business owner who does most of their own marketing, or you're a marketer with a passion for sharing your knowledge, current trends and adding value, reach out to me directly.This show is brought to you by Javelin Content Management. We're a husband and wife team who specialise in helping fascinating people launch amazing podcasts, where we extract all of the content 'juice' by squeezing their episodes and repurposing the clips. We manage podcasts across lots of industries and sectors for our clients, specialising in hosts with ADHD and neurodiversity (like us!) We also work with existing podcasters who just want to get the hard work off their hands, or who are finding the whole process tiring and dull!

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