Lots of staff go on conflict management and communication skills courses where they are taught skills and techniques on how to manage conflict being presented by another person.
But what about staff? How do we expect a member of staff to control their behavior and not get triggered themselves? 
In short, how do we help staff respond appropriately as opposed to reacting without thinking?
In addition, many staff will take the negative experience of a conflict situation away with them and they will replay it in their minds long after the event has ended. This is one reason why stress is on the increase in our society.
This is what this Podcast is about.

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