Making the Fan

Making the Fan

Por: David Millay
Turn casual customers into faithful fans. And employees into evangelists. A dynamic show with different formats designed to help you grow average revenue per customer (ARPU) and reduce customer churn. Casual conversations with host David Millay and the best brand marketers and operators in the world. Scientific breakdowns of tribes, trends, theories and tests (brand case studies). And idea brainstorms with recurring guests, like Christina Garnett, Troy Hidduke Campbell, and Kaila Pettis. 
139 episodios disponibles

Latest episodes of the podcast Making the Fan

Portals: The Best Tool to Reduce Friction in Your Customer Journey 04/04/2024
The Secret Strategy Disney Uses to Create Fans 03/04/2024
Never Lose an Employee Again w/ Joey Coleman 29/06/2023
Driving Change through AR, VR and Human-Centered Design w/ Steven King 28/02/2023
Measuring Burnout and Workaholism in College Athletics w/ Matt Huml 21/02/2023
How Mentor Managers Inspire Employees to "Love it Here" w/ Clint Pulver 14/02/2023
Influencing the Guest Experience from the Frontlines w/ Vanessa Ward 07/02/2023
Developing Personal Brands to Build Bigger Communities w/ Preston McClellan 01/02/2023
Storytelling and the Science of Cool (Part 2) w/ Troy Campbell 24/01/2023
Storytelling and the Science of Cool (Part 1) w/ Troy Campbell 17/01/2023
Discovering the STORY Behind Superfandom 10/01/2023
Finding Purpose and Building a Community w/ Gina Bianchini 03/01/2023
Secrets to Success in Customer Service and Company Culture w/ Dennis Snow 21/12/2022
Bringing Greater Hospitality to the Ballpark w/ Eric Weisberg 13/12/2022
How to Intentionally Serve Your Premium Clients w/ Lisa Holladay 01/11/2022
Cultivating Meaningful Conversations Through Social w/ Brooke Sellas 18/10/2022
Inspiring Impactful Change w/ Guido D'Elia 27/09/2022
How to Incite Loyalty and Increase Customer Retention w/ Ed Frame 13/09/2022
The Simple Science Behind Successful Marketing Strategies w/ Phill Agnew 08/08/2022
Reframing Retreats & Resetting Your Operation w/ David Millay and Katie Rudy 12/07/2022
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