Making Complaints Count

Making Complaints Count

Por: Parliamentary and Health Service Ombudsman
Making Complaints Count is our podcast where we'll be exploring the power of complaints and how organisations can use them to listen, learn and improve.

Each episode we'll be joined by experts working in the health and public sector, complaints champions and those who have experienced the complaints journey first-hand.
40 episodios disponibles

Latest episodes of the podcast Making Complaints Count

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Dame Jackie Daniel: The challenges of being a senior leader in the NHS 30/10/2020
Sir Robert Francis: Why listening to patients is vital to improve services 10/09/2020
Ian Trenholm: Integrity, curiosity and effective regulation 22/07/2020
Rafael Ribó: Championing human rights 22/06/2020
Dr Tony Dysart: Working as a GP during the coronavirus pandemic 29/05/2020
Peter Tyndall: The value of the international ombudsman community 20/05/2020
Rebecca Hilsenrath: Human rights challenges and opportunities 10/01/2020
Rosemary Agnew: The benefits of being a Complaints Standards Authority 11/11/2019
Rachel Power: Putting patients at the heart of NHS care 14/10/2019
Marie Anderson: The case for own-initiative powers 28/06/2019
Jenna Brown: Being an Ombuds across borders 05/04/2019
Sir Liam Donaldson: Avoiding the avoidable to improve the safety of NHS care 22/02/2019
Henrietta Hughes: The importance of speaking up in the NHS 30/11/2018
Claire Murdoch: Driving improvements in NHS mental health care 16/11/2018
James Titcombe: Making the NHS safer for patients 17/07/2018
Emily O'Reilly: What it takes to be an effective ombudsman 22/06/2018
Sir David Behan: The transformation of the Care Quality Commission 18/05/2018
Sarah Barclay: Approaches to mediation and dispute resolution 13/04/2018
Michael King: The challenges of being an Ombudsman: Operations, policy and reform 16/02/2018
Scott Morrish: How can the NHS and PHSO get better at learning from mistakes? 05/10/2017
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