With the rate and scale of change in business today, no industry, company, or procurement team can expect to be exempt. That said, some investments are more effective than others when it comes to preparing to face changes head on - turning uncertainty and challenges into value and competitive advantage. In this episode of the #LoveProcurement podcast, host Katie Berlekamp welcomes Karl Poulsen to the show. Karl is the Chief Procurement Officer at HISCOX, a provider of specialized insurance. Karl talks about the most impactful investments he has been able to make and how that has prepared his team for change: Investing in people and measuring the ROI in terms of feedback from the business Helping suppliers understand changes based on business priorities and digital innovation, and making sure they are along for the journey Setting ambitious but appropriate expectations for the impact of new technologies like AI  

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