I Wish I Could Say I’ve Never Made That Mistake

24/12/2021 10 min Temporada 4 Episodio 10
I Wish I Could Say I’ve Never Made That Mistake

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Episode Synopsis

Crystal City Manager Anne Norris recalls how a budget process gone wrong provided a painful lesson on the importance of clear communication. She shares how owning the mistake helped rebuild trust with city officials and the community.  Episode Transcript (pdf)