Our Monday expert Sharif Rangnekar has a simple submission; At a time when we have moved on from fixed or shared landlines, when call center folks call on your mobiles, they ought to know it's you! In his musings, Sharif once again takes on basic phone etiquette and training. Listen to this singer, songwriter, author and communication expert,and see if agree or not with Sharif. Send him feedback or a question on an episode of Good Morning Grammar. Via voice messages on WhatsApp at +91-9871443760 or email; [email protected] . If we like what we hear, you could be a guest star on a standalone Friday Fun episode.

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