Ryan Dowd is Chief Empathy Officer at HomelessTraining.com. As someone with decades of experience working with people experiencing homelessness, Ryan brings a great deal of energy and passion for helping public libraries (and now corporate spaces) navigate the “problematic behaviors associated with human vulnerability.” In this episode Ryan outlines the similarities and differences between empathy-driven and trauma informed approaches, three subgroups of the unhoused, a quick guide to conflict prevention, and the power of “pennies in a cup.” Even if your library isn’t facing challenges associated with homelessness, this episode contains worthwhile content for everyone.Substack@librarysocialwork

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