Tune into this intriguing episode featuring Scott Tillema, a former SWAT hostage negotiator, who shares essential communication strategies. Learn how principles from high-stakes situations can transform tough business talks, building trust and defusing tension. Don't miss it!.   Highlights Manage yourself first. Emotional tone dictates outcome. The real goal in negotiations. Avoid making the other feel like a loser. Importance of fairness in negotiations. Treating people fairly yields long-term benefits. Misalignment in listening habits. Unpacking true desires in negotiation. Identifying the real issue. The power of timing in questioning. Emotional labeling. Influence begins with connection. AI can't replace human connection. Verbal influence in leadership. Human connection's vital role in business.   Episode Resources Connect with Galen M. Hair https://insuranceclaimhq.com [email protected]  https://levelupclaim.com/ Connect with Scott Tillema https://www.scotttillema.com/

Ver todos los episodios