#24 - Our Phone Process

04/12/2021 58 min
#24 - Our Phone Process

Listen "#24 - Our Phone Process"

Episode Synopsis

To me, the phone call is the most important part of your customer's experience. That sets the table for their entire experience with your company. So why is the office the most underutilized and undertrained part of most companies? Lend me your ears as I explain our phone process.