When you say you expect good communication skills, do your staff know what you mean? Is it verbal communication or written? Do you mean that they are using clear concise language or that the communication is error-free? When you talk about communication, are you talking about with their colleagues, or with organizational partners, or industry leaders? There are so many ways you can communicate. So how does your staff know what you mean? Are you using the same language?That’s exactly what we’re going to discuss in today’s episode of Learning for Good.▶️ Creating a Custom Competency Model to Establish a Common Language for Staff Performance▶️ Key Points:03:24 Creating a custom competency model to establish a common language for performance04:01 What are behavioral indicators?06:29 Using behavioral indicators as the basis for your Learning & Development strategyResources from this episode:Episode 20: How to Determine Which Competencies Are Right for YouJoin the Nonprofit Learning and Development Collective: https://www.skillmastersmarket.com/nonprofit-learning-and-development-collectiveWas this episode helpful? If you’re listening on Apple Podcasts or Spotify, follow and leave a review! 👇👇👇Know anyone who would benefit from this episode? SHARE this with your friends. 🔗Connect with HeatherLinkedin: Heather BurrightWebsite: skillmastersmarket.comBook an interest call with Heather here. Learning for Good is the podcast for nonprofit leaders seeking practical L&D solutions. Hosted by Heather, an experienced consultant, we dive into leadership development, instructional design, change management, and staff management strategies tailored to nonprofit organizations.Discover how to implement impactful learning solutions, foster belonging, and influence senior leaders. Each episode provides the tools you need to confidently navigate high-level conversations and drive meaningful change within your organization. Let’s create lasting impact through innovative L&D solutions!Produced by Ideablossoms

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