The Games We Play With On-Time Delivery Metrics

Lean 911
15/03/2025 13 min Episodio 55
The Games We Play With On-Time Delivery Metrics

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Episode Synopsis

Mark discusses how companies develop On-Time Delivery KPIs (OTD) that do not reflect the customer's needs. Learn how Mark calls these "Watermelon KPIs" – GREEN on the outside and RED on the inside. Do your OTD metrics truly drive customer satisfaction?

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