Problem Solving VII – The Problem with Problem Escalation

Lean 911
01/04/2024 11 min Episodio 32
Problem Solving VII – The Problem with Problem Escalation

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Episode Synopsis

Learn why problem escalation processes send signals to frontline associates that they are not qualified to solve problems over work that they are best suited to solve. This elitist approach demoralizes and demotivates employees when their engagement opportunities are stripped away from leaders who do not walk the talk when they preach that problems need to be solved at the lowest possible level in the organization.

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