Ep. 45: Tony McGuirk, Fire Chief (ret.) - The "What if" in Customer Service

Leadership Conversations @ The Kitchen Table
01/07/2024 1h 28min Temporada 2 Episodio 45
Ep. 45: Tony McGuirk, Fire Chief (ret.) - The "What if" in Customer Service

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Episode Synopsis

Fire Chief Tony McGuirk (ret.) of several fire departments in the United Kingdom and one of the original founders of the Community Risk Reduction concept talks extensively about the "What if" in delivering customer service as a fire service. He discusses ways in which the United Kingdom continues to put the community "first" in several of its innovations. He encourages that everyone need be a customer of the fire service within the first 20minutes of a fire. He discusses the 0, 2, 5, 20 model in Community Risk Reduction.

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