This episode explores the critical value of employee complaints and how they are signals of engagement, indicating areas needing attention in the workplace. Leaders are encouraged to foster a culture of two-way communication and adopt practical strategies for addressing feedback effectively.• Understanding that complaints reveal employee engagement • Creating a trusting culture for open dialogue • Acknowledging and validating employee feelings • Importance of avoiding quick fixes • Asking open-ended questions to encourage discussion • Focusing on future solutions rather than immediate fixes • Committing to follow-up actions and maintaining communicationSend us a text and let us know how we're doing. In the meantime, make it a great day & innovate the USA!Check out all episodes of Lead On with Greg & Mark on your favorite podcast platform!

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