In this episode, Keith Norris sits down with Dr. Will Miller, Associate VP for Continuous Improvement and Institutional Performance at Embry-Riddle Aeronautical University, to explore what it really takes to lead meaningful change inside complex, high-stakes environments.🔻 Why people don’t resist change—they resist being changed 🔻 How to lead innovation in a bureaucracy-heavy environment 🔻 What higher ed can teach us about tailoring CI to your audience 🔻 Why culture clashes derail change—and how to avoid them 🔻 Metrics that matter (and how to stop tracking the wrong stuff) 🔻 The secret to making compliance feel empowering, not drainingWhether you’re coaching faculty, managing a team, or trying to modernize a legacy system, this episode will help you lead smarter and change better—without losing the people you need most.🔗 Learn more about KPI Fire: https://www.kpifire.com/🔗 Connect with Will Miller, PhD on LinkedIn: https://www.linkedin.com/in/willmillerphd/🎙 Hosted by Keith Norris – https://www.linkedin.com/in/keithnorris/🎧 Listen on Apple Podcasts, Spotify, YouTube, and everywhere you get your podcasts.

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