Early this year, an article surfaced on Mothership about a Ban Mian stall owner who refunded $445.50 to a customer who overpaid (and that's 99x more, siao eh!) for his order. While the article mainly angled around the honesty and integrity of the owner,  we thought there's a perspective around the design and usability to this story as well! In this episode, we investigated what even cause this $445.50 error, and went down the rabbit hole of the UX of payment apps in Singapore. Strap on, because it's gonna be a geeky ride.  -adjusts specs- 🤓We recommend you pair this episode with a bowl of Ban Mian (your choice of dry or soup) for the utmost Singaporean x design experience. Feel free reach us @KiasuDesignLife over at Instagram, where we hold post-release discussions with our supportive listeners ♥️ or email us at [email protected].____Notes/references we made in this episode:Mapping Service Ecosystem Workshop by Cornelius RachieruHsuan's GTMS: DOCAdilah's GTMS: Atomic Habits by James Clear____Behind the voices:Adilah - Website | LinkedInHsuan - Website | LinkedIn
♥️ We're self-funding this podcast, so if you’re enjoying the episodes and want to support us, we'd be so grateful for any donations. Every little bit helps—thank you so much!♥️ Reach out to us on Instagram, where we hold post-release discussions with our supportive listeners or email us at [email protected]___Behind Kiasu Design Life:Adilah - Website | LinkedInHsuan - Website | LinkedIn

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