In this milestone tenth episode of Key Perspectives, Eric Gordon, PA-C, and Dr. Arze explore the art of “narrating your care”, a simple but powerful way clinicians can bridge the gap between clinical excellence and patients’ perception of excellence.
Too often, patients leave an encounter uncertain about what was done, why it was done, or when to expect results. Eric and Dr. Arze unpack why vague phrases like “we’ll get some labs” or “we’ll follow up soon” can unintentionally create confusion or dissatisfaction, even when the right care was delivered. Instead, they share practical strategies for bringing patients into your decision-making process, explaining broad categories of what you’re checking, setting clear timelines, and even inviting patients’ perspectives on their own conditions.
The discussion covers:


Why perception of care is as critical as the care itself.


Common communication pitfalls that frustrate patients.


Practical ways to narrate your thought process in real time.


Using “wish” language to soften necessary limitations.


How involving patients in the dialogue can reveal key insights.


Narrating your care isn’t about over-explaining; it’s about giving patients a window into your clinical reasoning so they feel heard, validated, and informed.

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