Episode Synopsis "The Science of Nice 2"
Dave and Rex talk about how to encourage an atmosphere of kindness and civility in Emergency Departments and Urgent Care Clinics - not just to patients, their families and visitors, but also to coworkers. They also talk about how to change a workplace with negative dynamics to one with a positive and upbeat atmosphere.Resources: Christine Porath Mastering Civilty: A Manifesto for the Workplace