As an ecommerce business owner there are a lot of things to consider when running your business. You usually have to figure out a marketing strategy, pricing strategy, branding and more. One thing that can often get overlooked in the midst of all of that is a customer service strategy. How will your ecommerce business handle customer education, customer experience and customer issue resolution. We have seen many solopreneurs handle the customer service of their ecommerce business in many ways but this episode talks about the dos and don'ts to having great customer service. People dont always remember what someone said to them but they always remember how they felt. Don't let these customer service mistakes ruin your reputation before you even get started. 

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