As IT Pros, we have first hand experience that could be leveraged to dramatically improve the support experience. Whether we are talking about the engineer or the customer roll, if we take a moment to engage the brain instead of just reacting, we each have the opportunity to make a difference. Jim, Nathan, Wences, and Vince share some tips on how to make supporting others a more pleasant experience.
Jim Jones - How to cold call me
Three Dead Trolls in a Baggie - Welcome to the Internet Helpdesk
Jim Jones on LinkedIn
Nathan Bennett on LinkedIn
Wences Michel on LinkedIn

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