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Listen "E-Mail vs Chat, Which is better in a given instance?"
Episode Synopsis
This week, Richard Kenyan and Vince Wood cover communicating methods E-Mail and Chat in the IT space in 2020.
Pros & Cons
E-Mail - Slower/more detailed
Chat - instant/less detail/formatted
Software Clients & their effect
Business Gotchas
Misuse
Misunderstanding
Of purpose
Of value when only looking at the bill for X service
Missed opportunity
Constant Contact - Ticketing updates - Use of IM is more efficient than email? Updates frequently to keep teammates abreast of situations.
How to use each to avoid a meeting
Reference: “This meeting could have been an e-mail”
Links mentioned in this episode:
https://writingexplained.org/e-mail-or-email
Pros & Cons
E-Mail - Slower/more detailed
Chat - instant/less detail/formatted
Software Clients & their effect
Business Gotchas
Misuse
Misunderstanding
Of purpose
Of value when only looking at the bill for X service
Missed opportunity
Constant Contact - Ticketing updates - Use of IM is more efficient than email? Updates frequently to keep teammates abreast of situations.
How to use each to avoid a meeting
Reference: “This meeting could have been an e-mail”
Links mentioned in this episode:
https://writingexplained.org/e-mail-or-email
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