Enterprise service management platform vendor ServiceNow has been one of the most assertive in the industry in developing its AI agent products over the past 14 months. Our guest, Dorit Zilbershot, has been with ServiceNow for six years, serving in various product management leadership roles focused on AI. In this interview, she shares recent ServiceNow AI model development news with Nvidia, how enterprise AI agent adoption has developed in 2025, and how IT organizations can get past the 'trough of disillusionment' with agents.
Featuring: Dorit Zilbershot, Group Vice President of AI Experiences & Innovation, ServiceNow
In today’s episode, we’ll cover…

ServiceNow and Nvidia's Apriel 2.0
Which IT discipline has led AI adoption this year
The connection between AI project failures and governance

and more!
References:

ServiceNow shops share AI copilot results, prep for agents
ServiceNow expands AI governance, emphasizes ROI
ServiceNow makes the case to users for AI management
How AI governance manages risk at scale for enterprises

 
To learn more about software development and platform engineering, check out Search IT Operations.
To watch clips from our podcast, subscribe to our YouTube channel, @EyeOnTech.
 

Ver todos los episodios