This week's insurance industry podcast update discusses ongoing issues in the Australian direct life insurance sales practices, with the Australian Securities and Investments Commission (ASIC) warning of potential conflicts of interest. Despite adjustments, volume of sales is still stressed over consumer wellbeing, which may lead to industry investigations. The podcast also mentions a joint call to action from life insurers and mental health advocates for the federal government to honour its mental health funding pledge of $1 billion. Victoria's Insurance Council supports the resilient homes initiative, designed to manage extreme flood risks better following the thorough analysis by Victoria's Legislative Council. Finally, the Australian Financial Complaints Authority ordered an insurance broker to compensate a client over $296,000 for uninsured fire damage. The case highlights the crucial role brokers play in evaluating risk and maintaining accurate records for full client coverage.

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