Listen "Feed the Leads - Appetizing Services: Referrals In-Person and on the Internet"
Episode Synopsis
Referrals online are called social proof. Natalie Klein and Leah Spielman discuss the power of reviews, testimonials and other socializing that create the appetite for your services and yours alone. Show notes: 1:00 The importance of testimonials and online reviews2:15 Asking for referrals3:05 How client surveys can help align your brand promise and client perceptions of your brand.4:20 Responding to a negative review5:25 Using testimonials to drive perception8:03 Getting online reviews – their importance and integrity12:50 Using reviews to internally assess and improve your customer service model and processes14:30 How reviews help with talent recruitment
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