Elevating Customer Experience With D2C Ops

Infosys BPM Podcasts
16/06/2021 8 min

Listen "Elevating Customer Experience With D2C Ops"

Descargar episodio Ver en sitio original

Episode Synopsis

The COVID-19 pandemic has had a significant impact on the area of customer experience. One of the most impacted industries due to this has been the e-commerce industry, which has seen a substantial increase in sales, especially in the US. In this podcast, Shyam Rao talks about the evolution of customer experience, the pandemic’s influence on it, and how has Infosys BPM responded to it, specifically in eCommerce.

More episodes of the podcast Infosys BPM Podcasts

beyond the prototype: scaling AI for real impact 28/11/2025
Simon Kuper on The Football World Cup and the momentum of sport With Hari Ram, Infosys 20/11/2025
Sean Fitzpatrick on leadership, legacy, and the power of sport With Hari Ram, Infosys 13/11/2025
Bridging the divide in U.S. healthcare with human-AI collaboration 21/08/2025
Gen AI in digital marketing: How agile marketing frameworks truly optimize your marketing investment in an uncertain economy 01/07/2025
In Conversation: Lorenzo Brown on AI's Role in Financial Leadership With Hari Ram, Finance Transformation Leader – Infosys BPM 24/06/2025
In conversation: Ahmed Mazhari on AI, Empires & the Next Big Leap With Hari Ram, Finance Transformation Leader – Infosys BPM 17/06/2025
Gen AI in customer experience: Addressing the job displacement fears 16/06/2025
In Conversation: Ambassador H.E Dinesh Patnaik on AI and Modern Diplomacy With Hari Ram, Finance Transformation Leader – Infosys BPM 10/06/2025
In conversation: Pallavi Aiyar Wonders—Can AI Write the Next Bestseller? With Hari Ram, Finance Transformation Leader – Infosys BPM 06/06/2025
© 2003-2026 ZARZA | AHEAD OF OUR TIME
privacy policy
In God we trust In God we trust
PreSales Questions? Click Here
or call our toll-free line at +1-888-5002068 Miami, Florida, USA