A Chicago hotline that normally serves as a simple way for people to join a waitlist for subsidized housing has been disconnected for more than a month, with no clear return date.

Now, people in need of housing are redirected to call 211 and find their closest in-person office – there’s seven in the city. Advocates say that puts a burden on people who are already struggling.

Reset sits down with Chicago Sun-Times reporter and assistant editor Brett Chase who looked into this issue.

For a full archive of Reset interviews, head over to wbez.org/reset.

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