In this week’s episode Grace and Liel invite over Brett Whitten for a conversation on online intake. Brett is an Account Manager at Ngage Live Chat, a leading live chat service that thousands of law firms across the nation use to convert website visitors into clients.Brett and the Ngage team have been on the pursuit to increase conversions from website visitors and they have tried and experienced everything. In this episode Brett shares what works and how to implement your own solution if you have what it takes to handle live chat in-house.In this episode, you will learn how to make a human connection over texts, where you should consider being available to chat with your prospective clients, how to deliver a better client experience leveraging text communications, and how to turn your vanity number into a powerful texting channel.Resources mentioned in this episode:Ngage Live ChatWhatsApp Business AppFacebook Messenger for Business ZipwhipWant to share your story, ask a question, or share your comments about the podcast with us?You can connect with us by visiting our website: incamerapodcast.comSend us your questions at [email protected] leave a voice recording that will be featured in one of our episodes atEnjoy the show? Please don't forget to subscribe, tell your coworkers, and leave us a review!

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