In this episode, Jay Tikam introduces the concept of the Triple bottom-line impact of digital transformation. How it can simultaneously improve organisational performance, drive social impact, and contribute to environmental sustainability. Through a rich and detailed case study of a fictional "SME Bank," Jay illustrates how digital transformation can be used to:Reach underserved micro-businessesReduce operational costsEnable financial inclusionImprove loan risk assessments through alternative dataLaunch green loan products aligned with ESG goals🧠 What You’ll Learn:The challenges facing traditional banks in a competitive digital landscapeHow digital-only models reduce cost-to-income ratiosThe use of AI and alternative data for fast, accurate loan decisionsThe role of financial education tools in reducing default ratesHow green lending schemes can benefit the planet and boost market position?How this strategy led to:200% increase in customers24% profit marginNearly doubled market share💡 Key Takeaways:Digital transformation isn’t just tech, it’s a tool for real, tangible impact.By targeting micro-businesses, SME Bank unlocked a much larger market.AI-driven decision-making and financial education improved risk management and customer retention.ESG-focused products aren’t just ethical, they’re profitable.🔍 Mentioned in This Episode:UK Department of Business and Trade SME statsBritish Business Bank’s Growth Guarantee SchemeOpen Banking, Xero, QuickBooks, Shopify, Stripe, PayPalSustainability scoring and green loan initiatives📣 Connect:If you found this episode insightful, share your thoughts on social or drop a comment on YouTube. Let’s continue the conversation around purpose-driven digital transformation.Linkedin

Ver todos los episodios