Impact Weekly

Impact Weekly

Por: Johan Nilsson & Lincoln Murphy
Johan Nilsson CEO & Founder of Startdeliver and Lincoln Murphy, Thought Leader & Growth Architect (Sixteen Ventures) have a simple mission: equip Customer Success Professionals with what they need to excel at Customer Success. In Impact Weekly they address common questions and issues within Customer Success with concrete tips on how to approach and solve them.
81 episodios disponibles

Latest episodes of the podcast Impact Weekly

Mostrando página 4 de 5

Impact Weekly’s Summary of the best Customer Success Advice part II 19/04/2023
Episode 20 Special: Impact Weekly’s Summary of the best Customer Success Advice 12/04/2023
To charge or not to charge? Examining the paid Customer Success debate 05/04/2023
Getting C-Level Attention: How to Prepare and Approach Executives 29/03/2023
The Power of Goal Discovery 22/03/2023
Customer Growth: Discovering and Achieving your Expansion Potential 15/03/2023
New on the job as CSM - Your first 90 day plan 08/03/2023
Stop wasting time in customer meetings! Use this approach for 10x better results 01/03/2023
Support and Customer Success - Enemies or BFFs? 22/02/2023
The Do's and Don'ts in managing Product Feedback 15/02/2023
ARR per CSM is outdated - capacity planning done right 08/02/2023
Ghosted? Now What? 01/02/2023
Soften the blow - Strategies for Managing and Communicating Pricing Changes 25/01/2023
Customer Success Evolution: Balancing Ownership and Specialization 18/01/2023
The Secret to Thriving in Expansion Sales, Even If You're Not a Natural 11/01/2023
The Customer Onboarding Dilemma part II 04/01/2023
The Customer Onboarding Dilemma 21/12/2022
QBRs in Customer Success: Myths and Alternatives 14/12/2022
When is it over? 22/11/2022
Ideal Customer Profile for Customer Success 10/11/2022
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