At our recent Q1, FY26 CHRO Dialogue session in Mumbai, we explored two important subjects: the role of culture in business transformation; and skill-based hiring in today’s rapidly-evolving landscape. Leading discussions during the first session, and moderating the conversation in thesecond, open-house-style session was Sanjay Menon, Managing Director of Publicis Sapient India and Global Head of Service Lines for SapientRazorfish. The attached podcast summarises these discussions, but in brief:Culture remains the invisible force behind all business transformation – whether successful or otherwise. Purpose anchors change; without it, transformation drifts and loses focus. Rituals, peer stories and visible leadership behaviours drive change. CHROs hold the key to turning culture into an engine of growth.  Honest, confrontational and uncomfortable choices protect cultural integrity. Micro cultures, when shaped well, can strengthen innovation without weakening the organisation’s core values.Cultural contradictions show up first in how leaders behave, not in what they say. Closing this gap is vital.Together, generative AI, regulatory complexity and commoditised markets have made skills-based hiring essential for businesses.Data fluency, AI integration, curiosity, agility and an ownership mindset are today non-negotiable enterprise-wide competencies required at all levels to 'do more with less' and buffer against shocks. Human-AI hybridity is essential. Client-facing roles demand human judgement; pragmatic AI adoption is constrained by regulation.Progressive CHROs advocate flexible structures, parallel tech leadership tracks, 'culture co-creation' and an HR/CEO partnership for strategic risk-taking.

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