This Podcast is Sponsored by Leonardo Hotels UK & Ireland https://www.leonardohotels.co.uk/Host: Phil Street FIHGuests:Edd Gallier FIH – Head of Learning & Development, Leonardo HotelsDamien Martin MIH – General Manager, The Parkgate Hotel, CardiffMark Grant MIH – Chair, IOH Diversity, Equity, Inclusion & Belonging (DEIB) CouncilArtwork and Branding: Sonia Cresswell (MIH)Music by: Leon Williams (FIH)Supporting Trans People into the Workplace: Building Cultures of BelongingIn this episode, Phil Street leads an open and constructive conversation about how hospitality businesses can better support trans people in the workplace — and, more broadly, how we can create cultures where everyone feels safe, valued, and able to be themselves.Joined by Edd Gallier, Damien Martin, and Mark Grant, this discussion explores what inclusion really means in day-to-day operations: from policy and language to allyship, leadership, and learning through honest mistakes.In this episode, we discuss:What “supporting trans people into the workplace” truly means in practiceWhy culture and belonging are more powerful than complianceHow language signal respect and inclusionCreating psychologically safe spaces for dialogue and educationBalancing belief systems, dignity, and organisational valuesThe importance of allyship and calling out poor behaviour from guests as well as colleaguesMeasuring inclusion beyond numbers: belonging, engagement, and lived experienceThe role of leadership, communication, and technology in building inclusive workplacesWhy Our Guests Said, “I’m In!”Edd Gallier: For Edd, joining the IOH is about professional recognition and raising standards of learning and development across hospitality, ensuring everyone receives the growth and respect they deserveDamien Martin: Damien sees the IOH as a vital resource for development and recognition, helping his team learn, grow, and bring their best selves to work every dayMark Grant: As Chair of the IOH DEIB Council, Mark champions hospitality’s welcoming nature and its potential to reflect society’s best values: opportunity, inclusion, and communityOutstanding Quotes from the Episode“Creating a culture where everyone can feel they belong — that’s the real measure of success” – Edd Gallier“Hospitality is about welcoming everyone. Inclusivity isn’t optional” – Damien Martin“If someone has a problem with you, it doesn’t have to become a problem for you” – Mark Grant“Language signals respect, even small changes can make a big impact” – Damien Martin“Don’t wait for someone else to act. Speak up. Be an ally” – Mark Grant“Everyone deserves a workplace where they can just be themselves” – Phil StreetCreating truly inclusive workplaces starts with conversation, courage, and consistency. Tune in for a thoughtful discussion that gets to the heart of what belonging really means in hospitalityJoin the ConversationTwitter/X: @IoH_OnlineInstagram: @ioh_onlineLinkedIn: Institute of HospitalityWebsite:

Ver todos los episodios