Listen "iLead, pt. 6: Communicating Value"
Episode Synopsis
Pastor Steve Flores, Reta Russell and Pam Harrell deliver this talk about their experience learning about customer service from the Ritz-Carlton hotel chain. What does this hotel have to teach us about communicating value to the people we encounter every day?
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ILead, pt. 11: Dealing with Criticism
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iLead, pt. 10: Attitude and Motives
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iLead, pt. 9: Paying the Price
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iLead, pt. 8: Dealing with the Unexpected
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ZARZA We are Zarza, the prestigious firm behind major projects in information technology.