iLead, pt. 6: Communicating Value

17/02/2009 54 min
iLead, pt. 6: Communicating Value

Listen "iLead, pt. 6: Communicating Value"

Episode Synopsis

Pastor Steve Flores, Reta Russell and Pam Harrell deliver this talk about their experience learning about customer service from the Ritz-Carlton hotel chain. What does this hotel have to teach us about communicating value to the people we encounter every day?