Are you looking to enhance your organization's understanding of the customer perspective and provide a better customer experience? If yes, then a customer journey mapping workshop is just what you need.
 
Int his podcast, I will guide you through the fundamentals of customer journey mapping, share how to facilitate a successful workshop, and create insightful before-and-after customer journey maps.
 
Here's what I cover:
What is Customer Journey Mapping and why it's invaluable for all types of businesses
Key steps to creating an effective Customer Journey Map
Examples of successful Customer Journey Maps
Preparation for your Customer Journey Mapping Workshop
Co-creating a Customer Journey Map with real customers
Customer Journey Mapping Workshop agenda and activities
Validating your new Customer Journey
Examples of Customer Journey Mapping software tools
Useful references and resources

 
Please do share your questions, comments, and ideas on LinkedIn. I'll respond to each one of them.
 
Don't miss this opportunity to enhance your organization's customer experience and become even more customer-centric.

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