In this episode of Coffee Talk, Justin Mullen, President of Hyatt Commercial Real Estate, sits down with Constance Palamalu, Chief Operating Officer of Zachary's Jewelers and founder of Bloomstone Jewelers. Constance shares how growing up as the daughter of an NFL player, performing in Las Vegas, and studying theater, mass communications, and geology all led—unexpectedly—to a career in gemology, brand-building, and retail leadership. She reflects on selling jewelry on live TV, designing hundreds of pieces each season, and ultimately choosing Annapolis and Zachary's as the place to build a long-term legacy. Justin and Constance explore her self-described leadership style as a "cultivator," the evolution of Zachary's from a two-person shop to a "football team" of specialists, and how the company navigated COVID shutdowns by doubling down on people, community, and service. Constance also breaks down the story behind Bloomstone—an exclusively lab-grown diamond brand—and why it was built alongside, not inside, Zachary's. From succession planning and operational systems to community traditions and multi-generational customers, this conversation offers a thoughtful look at what it takes to sustain and grow a beloved Main Street brand. Whether interested in small business operations, leadership, or the future of jewelry retail, listeners will find plenty of practical insight and inspiration.

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