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Listen "AI Won't Replace This: The Irreplaceable Human Skills of Customer Service"
Episode Synopsis
As AI reshapes customer service, how can humans stay indispensable? Hannah, a mental fitness coach and CX expert, argues it’s not about competing with bots—but mastering what they can’t: empathy, adaptability, and emotional intelligence. Learn how her '5 Pillars Method' prepares teams for the future of work, why most companies get training wrong, and how to turn complaints into loyalty.
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