Data disappeared? Internet down? Bad service? On feeling 'customer rage'...

09/04/2019 18 min
Data disappeared? Internet down? Bad service? On feeling 'customer rage'...

Listen "Data disappeared? Internet down? Bad service? On feeling 'customer rage'..."

Episode Synopsis

What is “customer rage”? Bruce Whitfield interviews Prof Nicola Kleyn of the Gordon Institute of Business Science (Gibs).See omnystudio.com/listener for privacy information.